Last updated: 22nd August 2026

At Melonly, we're committed to providing a great experience with our services. However, because our services are digital and access is granted immediately upon purchase, we have a limited refund policy. Please read this policy carefully before making a purchase.

Nothing in this policy limits rights that cannot be excluded under applicable law, including consumer rights relating to faulty digital content or services.

Melonly is operated by Melonly Ltd, a private limited company registered in England and Wales. References to "Company", "we", "us", and "our" in this policy mean Melonly Ltd.

• Company Name: Melonly Ltd
• Company Number: 16956918
• Address: 128 City Road, London, EC1V 2NX, United Kingdom
• Email: [email protected]

As a general rule, and subject always to rights that cannot be excluded under applicable law, we do not offer discretionary refunds on premium subscriptions (monthly, yearly, or lifetime) once they have been activated and you have gained access to our services. Refund eligibility is limited to the circumstances outlined below or any remedies required by law.

We may offer refunds in the following specific circumstances:

• Service Unavailability: If the Melonly service is completely unavailable for 48 consecutive hours or more due to technical issues on our end.
• Non-Functional Features: If advertised premium features are not working and we are unable to resolve the issue within a reasonable timeframe after being notified.
• Duplicate Charges: If you were accidentally charged multiple times for the same subscription period.
• Billing Errors: If you were charged due to a technical error or billing mistake.

To request a refund for any of the above reasons, you must contact us at [email protected] within 14 days of the charge. Refund requests submitted after 14 days will not be considered.

If you are a consumer located in the European Union or United Kingdom, you have the right to cancel your subscription within 14 days of purchase for any reason under EU/UK consumer protection law (the "cooling-off period"). To exercise this right, you must contact us at [email protected] within 14 days of your purchase with a clear statement of your decision to cancel.

If you ask us to begin supplying a subscription or digital service during the cooling-off period, you expressly request immediate performance. Depending on the nature of the product, you may need to pay for the proportion of services already supplied before cancellation, or the right to cancel may end once digital content has been fully supplied after your express consent and acknowledgement.

If our digital service is faulty, not as described, or not supplied with reasonable care and skill, you may be entitled to repair, repeat performance, price reduction, or other remedies required by law.

Refunds will not be provided in the following circumstances:

• Change of Mind: If you simply change your mind or no longer want the subscription (except for EU/UK customers within the 14-day cooling-off period).
• Violation of Terms: If your account is suspended or terminated due to a violation of our Terms of Service.
• Partial Use: We do not offer pro-rated refunds for unused time if you cancel your subscription mid-cycle.
• Service Discontinuation: For lifetime subscriptions, if the Melonly service is discontinued, subject always to any remedy required by applicable law.

All monthly and yearly subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You can cancel your subscription at any time through the Stripe Customer Portal.

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period.
• You will retain access to premium features until the paid period expires.
• No further charges will be made to your payment method.
• No refund will be issued for the remaining time in your current billing period.

For lifetime subscriptions, please note that "lifetime" refers to the lifetime of the Melonly service, not the lifetime of the purchaser. Lifetime subscriptions:

• Do not auto-renew and require a one-time payment.
• Are non-transferable. Refunds remain subject to this policy and any non-excludable statutory rights.
• If the Melonly service is discontinued, we will provide any notice or remedy required by applicable law, which may include a fair pro-rated refund, service credit, or replacement service.
• May be revoked or limited if your account is terminated for serious Terms of Service violations, subject to applicable law.

If your refund request is approved:

• Refunds will be processed within 5-10 business days of approval.
• Refunds will be issued to the original payment method used for the purchase.
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
• All payment methods accepted by Melonly (processed through Stripe) are eligible for refunds.

We process payments through Stripe, a third-party payment processor. For questions about the refund process, you may also contact Stripe Support.

We take fraudulent chargebacks very seriously. A chargeback occurs when you dispute a charge with your bank or credit card company instead of contacting us directly to resolve the issue.

If you issue a chargeback without a valid reason or in violation of our Terms of Service:

• Immediate Account Action: Your account will be immediately suspended or permanently terminated, depending on the severity of the situation and whether this is a repeat offense.
• Access Revocation: You will lose all access to Melonly services, including any data associated with your account.
• Data Deletion: In cases of permanent termination, your account data may be deleted in accordance with our data retention policies.
• Legal Action: We reserve the right to pursue legal action and/or collections for fraudulent chargebacks, including recovery of costs, fees, and damages.
• Future Service Ban: You may be permanently banned from creating new accounts or accessing Melonly services in the future.

If you believe there has been an error with your charge, or if you have a billing concern, please contact us directly at [email protected] before initiating a chargeback with your financial institution. We are committed to resolving billing issues quickly and fairly, and contacting us first can help avoid the serious consequences of a chargeback.

Valid reasons for a chargeback include:

• Unauthorized use of your payment method
• You did not receive the services you paid for
• You were charged an incorrect amount

In these cases, we will work with you to resolve the issue without the need for a chargeback.

To request a refund, please email us at [email protected] with the following information:

• Your Melonly account email address
• The date of your purchase
• The subscription type (monthly, yearly, or lifetime)
• A detailed explanation of why you are requesting a refund
• Any supporting documentation (screenshots, error messages, etc.)

We will review your request and respond within 5 business days. Please note that submitting a refund request does not guarantee approval.

We may update this Refund Policy from time to time. Material changes will be reflected on this page and, where appropriate, communicated through a prominent notice on the service. Changes will apply prospectively and will not remove refund or consumer rights that already apply to a purchase made before the updated policy takes effect.

If you have any questions about this Refund Policy, please contact us at:

• Email: [email protected]
• Billing Portal: https://billing.stripe.com