Last updated: 15th August 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

California residents can exercise NitroPay advertising opt-out rights through our Do Not Sell My Personal Information link.

Where NitroPay's privacy manager is available for your region, you can reopen it at any time to update advertising and measurement choices.

Melonly is operated by Melonly Ltd, a private limited company registered in England and Wales. For the purposes of this Privacy Policy, the terms "Company", "we", "us" and "our" refer to Melonly Ltd. The Company acts as the data controller for personal data processed via the Service.

• Company Name: Melonly Ltd
• Company Number: 16956918
• Address: 128 City Road, London, EC1V 2NX, United Kingdom
• Email: [email protected]

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Melonly Ltd, a private limited company registered in England and Wales.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: United Kingdom

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Gaming Data refers to data collected from integrated gaming platforms, including but not limited to Emergency Response: Liberty County (ER:LC), such as player actions, gameplay statistics, session information, and in-game activity.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to Melonly, accessible from https://melonly.xyz

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Discord account identifiers and profile data
• Discord account email address when you sign in with Discord
• Usage Data
• Voice transmission data when voice features are enabled

We collect and store Your IP address for security purposes, fraud prevention, abuse detection, and to comply with legal obligations. IP addresses are collected automatically when You access our Service.

Legal basis (EU/UK GDPR): We process IP addresses under our legitimate interests in maintaining the security and integrity of the Service and to comply with applicable legal obligations. We assess and balance these interests against your rights and freedoms. We do not use IP addresses for marketing.

US state privacy laws: We treat IP addresses as identifiers and do not sell or share personal information for cross-context behavioral advertising as defined under applicable US state privacy laws (e.g., California).

When You connect Your account to supported gaming platforms such as Emergency Response: Liberty County (ER:LC), We collect and store Gaming Data including but not limited to:

• Player kills and deaths
• Commands executed in-game
• Play sessions and playtime duration
• Team assignments and roles
• Vehicle usage
• Moderation calls and responses
• In-game bans and kicks

Gaming Data is retained indefinitely unless deletion is required by applicable law. Users may request deletion of their Gaming Data as described in the "Your Data Protection Rights" section below.

When You link Your Roblox account to our Service, We collect and store:

• Roblox User ID
• Roblox Username

You may unlink Your Roblox account from our Service at any time through Your account settings. Unlinking will not delete historical data that has already been collected, but will prevent future data collection from Your Roblox account.

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

When You use Melonly voice features, We may process short audio segments of Your transmitted voice and related metadata, such as server, channel, user, and timestamp information.

We use this information to help moderate voice channels, investigate abuse or safety incidents, maintain transmission records, and comply with legal obligations.

Voice transmission data is typically retained for up to 24 hours and then deleted, unless longer retention is required for safety, abuse investigations, legal obligations, valid legal process, or to establish, exercise, or defend legal claims.

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

• Discord

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect and store Personal Data already associated with Your Third-Party Social Media Service's account, such as your Discord user ID, username, avatar, and email address, for authentication, account security, support, and account creation.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

We may also access your Discord guild membership data when needed to provide features that depend on your guild list. We do not sell or share this information for advertising.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Except for strictly necessary cookies, we only use optional analytics cookies and optional referral, marketing, or advertising-related technologies where required consent has been obtained. Some advertising choices for NitroPay are managed through NitroPay's own privacy manager. You can review and change available choices at any time in our Cookie Policy.

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

• Advertising and Ad Measurement Technologies

  Type: May include Session Cookies, Persistent Cookies, or similar identifiers

  Administered by: NitroPay and related advertising technology providers

  Purpose: Subject to applicable law and user choices, these technologies help deliver advertisements, limit repeated display of the same ad, detect fraud or invalid traffic, measure ad performance, and provide privacy controls such as NitroPay's consent and California opt-out tools.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Where you consent to analytics cookies, we may use third-party service providers such as Umami and PostHog to monitor and analyze how the Service is used. These tools are configured for limited product and performance measurement and are not required to use Melonly.

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To manage Your requests: To attend and manage Your requests to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

If UK GDPR or EU GDPR applies to the processing of Your Personal Data, we rely on one or more of the following legal bases depending on the context:

• Performance of a contract: to provide account features, paid subscriptions, support, and requested service functionality.
• Legitimate interests: to secure the Service, prevent fraud and abuse, improve features, enforce our terms, and maintain service integrity where those interests are not overridden by Your rights.
• Legal obligation: to comply with tax, accounting, consumer-protection, law-enforcement, and other legal duties.
• Consent: where required, including for optional cookies or similar technologies and any other processing for which consent is the appropriate basis.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

We retain different types of data for varying periods:

• Account Data: When You request account deletion, Your account enters a 30-day soft deletion period during which it can be recovered. After 30 days, the account and associated Personal Data are permanently deleted.
• IP Addresses: Retained for up to 12 months for security and fraud prevention purposes, with longer retention only where required to investigate specific incidents, comply with legal obligations, or establish, exercise, or defend legal claims.
• Gaming Data: Retained for as long as reasonably necessary to provide requested server-management, moderation, analytics, and record-keeping features, after which we may delete or anonymize it where feasible unless longer retention is required for legal claims, safety, or compliance reasons.
• Moderation Reports: Retained for record-keeping purposes even after account deletion to maintain the integrity of our moderation systems.
• Voice Transmission Data: Typically retained for up to 24 hours, with longer retention only where needed for safety, abuse investigations, legal obligations, valid legal process, or legal claims.

In the event of a data breach that affects Your Personal Data, We will notify You without undue delay. The notification will include:

• The nature of the breach
• The types of data that were compromised
• The steps We are taking to address the breach
• Recommended actions You can take to protect Yourself

You have certain data protection rights. We aim to take reasonable steps to allow You to correct, amend, delete, or limit the use of Your Personal Data:

• Right to Access: You have the right to request copies of Your Personal Data. To request Your data, please contact us at [email protected]. Where applicable, we will respond without undue delay and in any event within one month, subject to any lawful extension.
• Right to Rectification: You have the right to request that We correct any information You believe is inaccurate or complete information You believe is incomplete.
• Right to Erasure: You have the right to request that We erase Your Personal Data, under certain conditions. To request account deletion, please contact us at [email protected]. Deletion requests are reviewed without undue delay, and account deletion includes a 30-day soft deletion period before permanent removal.
• Right to Restrict Processing: You have the right to request that We restrict the processing of Your Personal Data, under certain conditions.
• Right to Object to Processing: You have the right to object to Our processing of Your Personal Data, under certain conditions.
• Right to Data Portability: You have the right to request that We transfer the data that We have collected to another organization, or directly to You, under certain conditions.
• Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out before consent was withdrawn.

If You would like to exercise any of these rights, please contact Us at [email protected].

If You are in the United Kingdom and believe we have not handled Your Personal Data correctly, You may also complain to the Information Commissioner's Office (ICO). If You are in the EEA, You may complain to Your local supervisory authority.

Certain members of Our staff have access to Personal Data for legitimate business purposes:

• IP Address Access: Access to IP addresses is strictly limited to authorized personnel of Melonly Ltd and, where necessary, authorized service providers acting on our behalf under written contracts. Access is role-based and logged.
• Other Data Access: Authorized staff members may access profile data, server memberships, gaming history, and reports for moderation, support, and operational purposes.
• Access Logging: We log all staff access to sensitive user data for security and accountability purposes.

We use the following third-party service providers to facilitate our Service:

• Cloudflare: We use Cloudflare for content delivery network (CDN) services and DDoS protection. Your IP address and browsing data may be processed by Cloudflare. View their Privacy Policy.
• Umami and PostHog: If You consent to analytics cookies, we may use Umami and PostHog for limited analytics and product measurement.
• Endorsely: If You consent to referral and marketing cookies, we may use Endorsely for affiliate and referral attribution.
• NitroPay and related ad technology providers: We use NitroPay to serve and measure advertising on the Service. Depending on the page and campaign, NitroPay and its downstream advertising or measurement providers may process identifiers, cookie data, browser and device data, IP address information, page context, and ad interaction events in connection with advertisements shown on Melonly.
• International transfers and safeguards: Where personal data is transferred outside the UK/EU, we rely on an adequacy decision or implement appropriate safeguards such as Standard Contractual Clauses. Our processors are bound by written data processing agreements.
• Stripe: We use Stripe to process payments for premium features and subscriptions. Stripe collects payment information directly and We do not store Your full payment card details. View their Privacy Policy.

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

We display advertisements through Melonly's advertising system. To operate, protect, and improve the ad experience, we process ad event data such as impression and click events, related ad identifiers, placement information, and event timestamps.

When advertising inventory is served through NitroPay, NitroPay and related advertising or measurement providers may collect or receive identifiers, cookie data, browser and device data, IP address information, page context, and ad interaction events for ad delivery, frequency management, fraud prevention, reporting, and measurement, subject to applicable law and the privacy choices available to You.

If an advertisement links to a third-party website, that destination may apply its own tracking technologies and privacy practices. We recommend reviewing the privacy policy of any external site you visit.

If You sign in with Discord and consent to referral and marketing cookies, We may convert Your verified account email address into a SHA-256 hashed identifier and pass that hash to NitroPay and related advertising partners for ad matching and measurement. We do not send the raw email address to NitroPay through this integration, and the hash is used as an advertising token rather than as plain-text contact information.

If You are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide You with additional rights regarding our collection, use, disclosure, and retention of Personal Data.

We collect the categories of personal information described in this Privacy Policy, including identifiers such as Discord, Roblox, and device identifiers; internet or network activity information such as browsing, usage, and diagnostic data; commercial information related to purchases and subscriptions; audio data when voice moderation features are enabled; and professional or employment-related information when submitted through staffing, application, or contact workflows.

We use and disclose these categories for the business and commercial purposes described above, including operating the Service, securing accounts and infrastructure, processing transactions, handling support requests, measuring performance, serving advertisements, preventing fraud and abuse, complying with law, and maintaining records.

We do not knowingly sell Personal Data for money. We may allow advertising and related measurement partners, including NitroPay and its downstream ad technology providers, to collect or receive identifiers, device data, IP address information, cookie data, and interaction data in connection with ads shown on the Service. Depending on how California law applies to a particular interaction, that activity may be treated as a "sale" or "sharing" of Personal Data for cross-context behavioral advertising.

You may opt out by using the link below. When available, NitroPay will render a California-specific opt-out control for eligible visitors.

Do Not Sell My Personal Information

California residents may also request access to, correction of, or deletion of Personal Data, and may limit use of sensitive personal information where applicable under law. We do not discriminate against You for exercising privacy rights. To make a request outside the NitroPay opt-out flow, contact [email protected].

We will verify requests using information reasonably necessary to confirm identity and authority. Authorized agents may submit requests on a consumer's behalf where permitted by law.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:

• By email: [email protected]
• Postal address: 128 City Road, London, EC1V 2NX, United Kingdom