horrible HR and SHR team. the staff team as a whole prob sucks but i was only in the server for like maybe 6 minutes before i was kicked by a TRIAL IA for an unrealistic avatar that i was actively changing out of before he kicked me without him stating the reason, i opened a ticket and a SENIOR manager said one thing, i responded and they didn't respond back for hours, about 4 ish hours later i got a msg that i was banned?? there was a one sec 1 clip attached showing me saying sorry to the trial IA before they kicked me, i went back to the ticket to ask about the ban then since it was around 11pm ish i went to bed, when i woke up my ticket was closed with no answer to my questions, i went into lounge and pinged the person that was handling my ticket and he ignored me, a couple of hours later i pinged him again asking about my ticket and he said "i don't remember." i asked what happened because like i said, i was asleep when it was closed and the staff ignored me, i am very frustrated and confused, i suppose i understand the kick I'm just very confused about the ban that i got hours later